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Luc Consultant E-VALUES

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How can I help you? What type of recruitment test are you looking for?
Professionnel des services en interaction client, symbolisant l'excellence relationnelle et la qualité de service
SERVICE RECRUITMENT & ASSESSMENT TEST

Pro Service Skills: Uncover Top Talent

Eliminate costly hiring mistakes
Accelerate your processes and identify talent
Reduce turnover that exhausts your teams
Ensure excellence in customer relations
Optimize the performance of service teams
Secure your decisions with scientific assessment
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A comprehensive assessment to reveal potential in service professions

Pro Service Skills ® is an innovative test that deeply explores the relational skills, personal aptitudes, adaptability, and technical skills essential to ensure impeccable service quality and a successful customer experience.

This unique solution enables you to:

Detect potential capable of quickly adapting to the varied and unforeseen demands of the sector
Measure interpersonal skills essential for establishing a quality customer relationship and building lasting loyalty
Identify high-potential profiles capable of evolving, performing, and committing long-term
Predict success through a detailed analysis of key aptitudes and decisive soft skills

The test offers a clear, reliable, and objective view of talents, to transform each recruitment into a strategic lever for performance, image, and lasting success in all service professions.

Adopt an innovative, differentiating, and high value-added approach to reveal the talents that will make a difference in your organization.

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ADVANTAGES

The key benefits and added value of this test

Reduce selection errors

Thanks to a scientific and objective assessment, you significantly limit the risk of hiring an unsuitable profile, thus avoiding the hidden costs associated with a bad hire or premature turnover.

Accelerate your processes and save valuable time

Quickly identify high-performing profiles through a detailed analysis of key skills, which optimizes your efforts and allows you to focus on the best talent.

Improve service quality and customer experience

Select employees capable of providing impeccable service, building customer loyalty, and enhancing the image of your organization.

Reduce turnover and build team loyalty

Recruit committed, motivated, and well-suited profiles to your challenges, for increased stability and better team cohesion.

Objectify your decisions and limit biases

Rely on factual data to ensure the reliability of your choices, limit subjective errors, and strengthen the legitimacy of your recruitment.

Optimize the overall performance of your teams

Build engaged, competent, and aligned teams with your values to boost customer satisfaction, productivity, and your competitiveness.

EVALUATION

Skills and Criteria Assessed for Successful Hiring in the Service Industry

The Pro Service Skills Test ® accurately measures the essential skills, behaviors, and knowledge needed to identify talent capable of excelling in all service industry roles.

Professional Skills

  • Ability to observe and analyze situations
  • Thoroughness and a sense of execution in assigned tasks
  • Effective personal organization
  • Prioritization and adherence to instructions
  • Compliance with procedures and current standards

Interpersonal Skills

  • Active listening and understanding of needs
  • Ability to work in a team and collaborate
  • Adaptability to different stakeholders and contexts
  • Sociability and interpersonal ease
  • Proficiency in communication and negotiation
  • Self-control and emotional management
  • Availability and a sense of service

Personal Skills

  • Autonomy and a sense of responsibility
  • Practical sense and operational efficiency
  • Vigilance and attention to detail
  • Initiative and ability to anticipate
  • Resistance to stress and pressure
  • Fatigue management and maintaining motivation

Technical Skills

  • Proficiency in communication tools
  • Effective customer relationship management
  • Ability to solve problems
  • Foreign language skills
  • Knowledge of applicable standards and regulations
  • + Over 500 job knowledge questionnaires
TECHNICAL INFORMATION

A reliable, fast, and scientifically validated test to assess skills in service professions

The Pro Service Skills ® test is based on a rigorous, scientifically validated methodology to ensure reliable, accurate, and actionable results for your recruitment needs.

Construction du Test

Test Construction

  • Test type: Ipsative
  • ~120 targeted questions
  • Average duration: ~20 minutes
  • Fast and smooth administration
Validation du Test

Scientific Validation

  • Double external validation
  • Internal validation & consistency
  • Proven reliability and fidelity
  • Guaranteed quality
Versions Disponibles

Available Versions

Available in several languages and adapted to all professional environments:

French

English

German

Spanish

Easy integration into your processes

ONLINE PURCHASE

Ready to revolutionize your recruitment process?

Explore our different pricing options to suit your needs.

1 Test Per Day Package

250€ excl. VAT / month

One-Time Package
No commitment needed
• Access to 1 test per day for 1 month
• Ideal for limited needs
• Short-term commitment
• All reports included

1 test per day for 1 month

Monthly Subscription
Intensive use
• 1 test per day (30/month)
• Preferential rate from the 2nd month
• No commitment
• Ideal for regular recruitment

1 test per day

250€ the first month then 200€ the following months

Pay As You Go

39€ excl. VAT / test

Individual Tests, Volume Discounts
Maximum flexibility
• Use the tests whenever you want
• No time limit
• Save with our volume discounts
• Ideal for occasional needs

  • Volume Discounts
    Benefits of volume purchases
    • Tests available with no time limit
    • Decreasing prices depending on the quantity
    • Single billing
    • Usable by all recruiters in your team
  • Less than 20 tests: 39€ per test
  • 20 to 50 tests: 35€ per test
  • 50 to 100 tests: 30€ per test
  • More than 100 tests: 25€ per test

(39€ excl. VAT per test)

Total: 39€

Annual Package

2880€ excl. VAT / year

240 Tests to Use Within the Year
Economical solution
• 240 tests over 12 months
• Only 12€ excl. VAT per test
• 70% savings vs. unit price
• Ideal for companies with significant volume

After one year, the counter resets to 0 tests

Monthly Subscription
Spread Payment
• Same package of 240 tests
• Monthly rather than annual payment
• 20 tests credited each month
• Easier budget management

20 tests credited per month up to 240 tests to be used within the year

After one year, the counter resets to 0 tests

FEATURES

The most comprehensive offer on the market to revolutionize your recruitment

With this test, you will benefit from the following features:

  • Access to all recruitment tests
    Complete library
    • 19 recruitment tests available
    • Assessment adapted to each profession
    • Precise selection of candidates
    • Diversification of assessment methods
  • Access to over 3,000 job profiles
    Complete database
    • 3,200 job profiles referenced
    • Detailed job descriptions
    • Managerial and technical skills
    • Soft skills expected per job
  • 20 types of individual reports
    Varied and personalized formats
    • Detailed reports (15 pages)
    • Concise summaries (1/2 page)
    • Adapted to your specific objectives
    • Recruitment, coaching, assessment, mobility...
  • Multi-candidate comparison report
    Facilitated decision-making
    • Direct comparison of candidates
    • Synthetic view of strengths and weaknesses
    • Personalized recommendations
    • Alignment with your job profile
  • 10 types of graphical results
    Intuitive visualization
    • Radar charts and histograms
    • Funnel visuals
    • Gaussian representations
    • Easy and quick interpretation
  • Interpretation assistance
    Expert support
    • Simplified results analysis
    • Advice for decision-making
    • Personalized recommendations
    • Support for interviews
  • Coaching Report
    Personal development
    • Identification of areas for improvement
    • Personalized practical advice
    • Adapted to the specific profession
    • Concrete action plan
  • Integration Report
    Optimized onboarding
    • Presentation of the employee to the N+1
    • Adapted management advice
    • Effective integration strategies
    • Potential development
  • Job Offer Writing
    Optimized ads
    • Based on the recruitment profile
    • Enriched with market data
    • Attractive wording
    • Targeting of ideal candidates
  • Training Plan
    Tailored development
    • Personalized according to the results
    • Aligned with the requirements of the position
    • Skills optimization
    • Progress monitoring
  • HR Assistant Chatbot
    AI at the service of recruitment
    • Analysis of candidate results
    • Knowledge of the job profile
    • Interactive discussions
    • Personalized recommendations
  • Automatic Test Configuration
    Artificial intelligence
    • Analysis of your job description
    • Selection of the most relevant test
    • Configuration of skills to be assessed
    • Time saving and precision
  • In-depth Assessment and Self-Assessment
    Dual Perspective
    • Precise psychometric evaluation
    • Combination of test + self-assessment
    • Comprehensive view of skills
    • Personality trait analysis
  • Interface with Your Other Software
    Simplified Integration
    • Multi-format export (XLS, XLSX)
    • CSV and XML compatibility
    • Connection with your applications
    • Data centralization
  • Customized Criteria
    Advanced Personalization
    • AI-driven module
    • Creation of macro criteria
    • Assessments specific to your company
    • Adaptation to your company culture
  • Video E-Training Module
    Autonomous Learning
    • 10 training modules
    • Quick start
    • Detailed tutorials
    • Accessible at any time
  • Multi-Language
    Barrier-Free Communication
    • Tests in the candidate's native language
    • Reports in your working language
    • Multilingual user interface
    • Simplified international recruitment
  • Hotline and Support
    Responsive Support
    • Available Monday to Friday
    • Extended hours (9am-6pm UTC+2)
    • Integrated online chat
    • Expert consultants at your service
  • Free Video Training Session
    Assisted Start-up
    • Personalized training
    • Meeting via videoconference
    • Scheduling according to your availability
    • Quick and efficient start-up
  • Satisfaction Guaranteed or Your Money Back
    Quality Commitment
    • Risk-free guarantee
    • Peace of mind assured
    • Customer satisfaction is a priority
    • Confidence in our services
FAQ tests SIGMUND
FAQ

Pro Service Skills®

Eliminate uncertainty in your recruitment process with a reliable, fast, and objective assessment of key skills. "Pro Service Skills®" guarantees precise selection of top talent, leading to more confident HR decisions and sustainable performance in service-oriented roles.

This test offers a comprehensive assessment of the key skills required in service professions, combining scientific reliability, predictability, and speed. It secures your recruitment by identifying the best profiles and reducing the risk of error.

The test is based on a rigorous methodology and benchmarks validated by independent experts. Its reliability and predictability are proven by scientific studies and feedback from thousands of HR users.

It allows you to personalize each coaching session with a detailed analysis of interests and tailored recommendations. The results facilitate decision-making, build confidence, and promote lasting commitment.

Yes, the solution adapts to all professional environments: customer relations, support, sales, logistics, management, etc. The criteria are customizable for each position, ensuring maximum relevance.

The test is 100% online and takes approximately 20 minutes. It is accessible on computers, tablets, or smartphones, and the results are available immediately after completion.

The results are presented as detailed, visual, and personalized reports, with key indicators and operational recommendations to facilitate HR decision-making.

All data is hosted in France, protected according to GDPR standards, and accessible only to authorized personnel. Confidentiality and security are guaranteed at every step.

Yes, the test and reports are customizable according to your business criteria and can be integrated into your HRIS or ATS to streamline your processes.

Yes, the process is smooth, rewarding, and straightforward. The test highlights the candidate's strengths and promotes a positive experience to strengthen your employer brand.

Yes, you benefit from expert support, a dedicated hotline, and personalized training to unlock the full potential of the test in your recruitment processes.

Yes, Pro Service Skills® is available in several languages (French, English, German, Spanish) to assess your candidates worldwide and generate reports in the language of your choice.

Yes, we offer a money-back guarantee so you can test the solution with confidence and without risk. Our goal: your total satisfaction.

Need More Information?

Have questions about our high-potential manager assessment? Contact our experts for more information or to schedule a personalized demo.

Sample Reports Schedule a Video Call

Recruit the Right Service Profiles with Pro Service Skills®

Pro Service Skills® is the expert solution for recruiters, HR managers, and operational managers who want to improve the reliability of their hiring decisions, reduce turnover, and optimize service quality. Through a rigorous and scientific assessment of relational, personal, technical, and behavioral skills, this test allows you to anticipate the actual performance of candidates in the field.

By revealing the soft skills essential for success in service roles, you ensure fairer recruitment, a lasting positive customer experience, and greater team stability. This objective approach limits cognitive biases and aligns recruited profiles with your organization's values, job requirements, and quality standards.

"Thanks to Pro Service Skills®, identify the candidates truly suited to your operational requirements and improve HR performance from the initial stages of recruitment. Our test doesn't just measure know-how; it detects the on-the-ground commitment, behavioral agility, and interpersonal skills that make all the difference in service professions."

Adopting Pro Service Skills® means choosing an innovative, reliable, and fast approach for all your recruitment, internal mobility, potential assessment, talent management, and customer relationship quality needs. The test is scientifically validated, available in multiple languages, and easily integrates into your processes, regardless of your workforce size or industry.

Effective Recruitment

Avoid costly mistakes with an objective and predictive assessment of candidates

Enhanced Service Quality

Improve the customer experience by selecting relational and adaptable profiles

More Strategic HR

Secure your HR decisions and promote your recruitments as lasting investments

Pro Service Skills®: the reference solution for professionalizing your recruitment, improving the reliability of your assessments, and detecting true potential in customer relations and service professions. Effective, economical, multilingual, and scientifically validated, it perfectly meets the expectations of modern recruiters in search of operational efficiency and added HR value.

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Most competitive pricing
Starting from €39 excl. VAT per test
No commitment
Purchase possible from 1 test
Satisfaction guaranteed
Guarantee on your first purchase
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100% protected transaction
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