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How can I help you? What type of recruitment test are you looking for?
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RECRUITMENT & ASSESSMENT TEST

Telesales & Customer Service Test

Retain your best customer service representatives with accurate recruitment
Boost your sales performance from the first call
Maximize your recruitment ROI with winning profiles
Transform every objection into a sales opportunity
Accelerate your recruitment with automated selection
Build high-performing and lastingly engaged teams
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A precise diagnostic to reveal potential and boost your sales performance

Pro Call Center Skills® thoroughly explores the technical skills, soft skills, interpersonal skills and personality traits essential for success in telesales and teleconsulting.

This test helps you to:

Identify talents capable of convincing, building loyalty and transforming each interaction into an opportunity
Measure key skills to effectively handle objections, close sales and ensure impeccable customer service
Predict adaptability and motivation to perform in a demanding and dynamic environment
Reduce costs related to training and turnover by selecting the most suitable profiles from the start

Thanks to a detailed and objective analysis, this test transforms each recruitment into an opportunity to optimize your teams, improve your results and strengthen your brand image.

Adopt an innovative, differentiating solution with high added value to reveal the potential that will make the difference in your call centers.

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ADVANTAGES

The key benefits and concrete solutions this test provides

Target the best candidates from the start

Thanks to a detailed and multi-criteria analysis, you reduce selection errors and identify talents capable of performing in remote customer relations.

Accelerate your recruitment and increase efficiency

Quickly identify high-potential candidates with an automated, reliable, and easy-to-interpret assessment, focusing your efforts on the most promising profiles.

Reduce turnover and build team loyalty

Select profiles that are truly suited to the demands of the job, promoting their long-term engagement and limiting early departures.

Improve the quality of your customer interactions

Build teams capable of creating trusting relationships, handling objections, and optimizing every sales contact.

Enhance your image and professionalize your approach

Offer a modern, fast, and rewarding assessment experience that enhances your attractiveness and builds credibility in your process.

Maximize your return on investment

Invest in an innovative, predictive, and scientifically validated solution to optimize your resources and sustainably support your sales performance.

EVALUATION

Key Skills and Criteria Assessed for Effective Selection in Telesales and Customer Service

Pro Call Center Skills® accurately measures the aptitudes, behaviors, and know-how essential to identify potential candidates suited for remote customer relationship roles.

Professional Dimension

  • Positivity and solution-oriented attitude
  • Stress management and maintaining relationship quality
  • Sense of efficiency and optimizing call time
  • Persuasion skills and negotiation techniques

Relational Dimension

  • Didactic sense for explaining clearly
  • Ease of contact and interpersonal skills
  • Active listening to understand needs
  • Ability to express oneself with clarity and impact

Personal Dimension

  • Initiative and autonomy in action
  • Resilience to failure and bouncing back from rejections
  • Taste for challenge and sense of competition
  • Self-control in tense situations
  • Willpower and perseverance to achieve goals
  • Updating knowledge to stay effective
  • Adaptability and flexibility in the face of change

Technical Skills

  • Mastery of verbal communication techniques
  • Effective management of objections
  • Use of CRMs and telephony tools
  • Closing techniques to conclude sales
  • Knowledge of GDPR regulations applied to telesales
  • Stress management and difficult situations
  • + over 500 job knowledge questionnaires
TECHNICAL INFORMATION

A reliable, fast, and scientifically validated test to assess telesales and telecounseling skills

The Pro Call Center Skills Assessment ® is based on a rigorous, scientifically validated methodology to ensure reliable, accurate, and actionable results.

Construction du Test

Test Construction

  • Type: Ipsative
  • ~120 questions
  • Average duration: ~20 minutes
  • Fast and smooth administration
Validation Scientifique

Scientific Validation

  • Double external validation
  • Internal validation and consistency
  • Proven reliability and fidelity
  • Guaranteed quality
Versions Disponibles

Available Versions

Available in several languages:

French

English

German

Spanish

ONLINE PURCHASE

Ready to revolutionize your recruitment process?

Discover our different pricing options for various uses.

1 Test Per Day Plan

€250 Ex. VAT / month

One-Time Plan
No commitment plan
• Access to 1 test per day for 1 month
• Ideal for limited needs
• Short-term commitment
• All reports included

1 test per day for 1 month

Monthly Subscription
Intensive use
• 1 test per day (30/month)
• Preferential rate from the 2nd month
• No commitment
• Ideal for regular recruitment

1 test per day

€250 the first month, then €200 in subsequent months

Pay As You Go

€39 Ex. VAT / test

Individual Tests, Volume Discounts
Maximum flexibility
• Use tests whenever you want
• No time limit
• Save with our volume discounts
• Ideal for occasional needs

  • Volume Discounts
    Benefits of volume purchases
    • Tests available with no time limit
    • Sliding scale pricing based on quantity
    • Single invoice
    • Usable by all recruiters on your team
  • Less than 20 tests: €39 per test
  • 20 to 50 tests: €35 per test
  • 50 to 100 tests: €30 per test
  • More than 100 tests: €25 per test

(€39 Ex. VAT per test)

Total: €39

Annual Package

€2880 ex VAT / year

240 tests to use within the year
Economic solution
• 240 tests over 12 months
• Only €12 ex VAT per test
• 70% saving vs unit price
• Ideal for companies with significant volume

After one year, the counter resets to 0 tests

Monthly subscription
Staggered payment
• Same package of 240 tests
• Monthly rather than annual payment
• 20 tests credited each month
• Easier budget management

20 tests credited per month up to 240 tests to use within the year

After one year, the counter resets to 0 tests

FEATURES

The most comprehensive offer on the market to revolutionize your recruitment

With this test, you'll benefit from the following features:

  • Access to all recruitment tests
    Comprehensive library
    • 19 recruitment tests available
    • Assessment tailored to each job
    • Precise candidate selection
    • Diversification of assessment methods
  • Access to over 3,000 job descriptions
    Complete database
    • 3,200 job descriptions referenced
    • Detailed job definitions
    • Managerial and technical skills
    • Soft skills expected per job
  • 20 types of individual reports
    Varied and personalized formats
    • Detailed reports (15 pages)
    • Concise summaries (1/2 page)
    • Tailored to your specific objectives
    • Recruitment, coaching, evaluation, mobility...
  • Multi-candidate comparison report
    Simplified decision-making
    • Direct comparison of candidates
    • Concise overview of strengths and weaknesses
    • Personalized recommendations
    • Alignment with your job profile
  • 10 types of graphical results
    Intuitive visualization
    • Radar charts and histograms
    • Funnel visuals
    • Gaussian representations
    • Quick and easy interpretation
  • Interpretation assistance
    Expert support
    • Simplified results analysis
    • Advice for decision-making
    • Personalized recommendations
    • Support for interviews
  • Coaching Report
    Personal development
    • Identification of areas for improvement
    • Personalized practical advice
    • Tailored to the specific job
    • Concrete action plan
  • Onboarding Report
    Optimized onboarding
    • Presentation of the employee to their manager
    • Adapted management advice
    • Effective integration strategies
    • Potential development
  • Job offer writing
    Optimized ads
    • Based on the recruitment profile
    • Enriched with market data
    • Attractive wording
    • Targeting of ideal candidates
  • Training plan
    Customized development
    • Personalized according to the results
    • Aligned with the job requirements
    • Skills optimization
    • Progress monitoring
  • HR Assistant Chatbot
    AI for recruitment
    • Analysis of candidate results
    • Knowledge of the job profile
    • Interactive discussions
    • Personalized recommendations
  • Automatic test configuration
    Artificial intelligence
    • Analysis of your job description
    • Selection of the most relevant test
    • Configuration of skills to be assessed
    • Time-saving and precision
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  • In-depth Assessment and Self-Assessment
    Dual Perspective
    • Precise psychometric evaluation
    • Combination of test + self-assessment
    • Complete overview of skills
    • Personality trait analysis
  • Integration with Your Other Software
    Simplified Integration
    • Multi-format export (XLS, XLSX)
    • CSV and XML compatibility
    • Connection with your applications
    • Data centralization
  • Customized Criteria
    Advanced Customization
    • AI-driven module
    • Creation of macro criteria
    • Company-specific assessments
    • Adaptation to your company culture
  • Video E-Training Module
    Autonomous Learning
    • 10 training modules
    • Quick start
    • Detailed tutorials
    • Accessible at any time
  • Multi-Language
    Barrier-Free Communication
    • Tests in the candidate's native language
    • Reports in your working language
    • Multilingual user interface
    • Simplified international recruitment
  • Hotline and Support
    Responsive Support
    • Available Monday to Friday
    • Extended hours (9am-6pm UTC+2)
    • Integrated online chat
    • Expert consultants at your service
  • Free Video Training Session
    Assisted Start-up
    • Personalized training
    • Meeting via video conference
    • Scheduling according to your availability
    • Quick and efficient start-up
  • Satisfaction Guaranteed or Your Money Back
    Quality Commitment
    • Risk-free guarantee
    • Peace of mind assured
    • Customer satisfaction is a priority
    • Confidence in our services
FAQ tests SIGMUND
FAQ

Frequently Asked Questions About the Pro Call Center Skills Test

Optimize your recruitment for telesales and customer service roles: The Pro Call Center Skills Test identifies key talents to boost your sales performance and customer satisfaction. This test enhances the reliability of your selections through a precise evaluation of skills and relational aptitudes, leading to more effective and engaged teams.

This test is specifically designed for remote customer relations roles. It evaluates not only technical skills (sales, consulting) but also crucial soft skills such as stress management, active listening, and persuasion, providing a comprehensive and predictive view of future performance.

By measuring key criteria such as resilience to failure, sense of efficacy, and adaptability, the test identifies candidates most likely to succeed and thrive in the demanding environment of a call center, whether in telesales or customer service.

Absolutely. By selecting candidates who are a better fit for the job requirements and company culture from the outset, you significantly reduce costly hiring mistakes and promote long-term talent retention.

Pro Call Center Skills Assessment® is based on robust psychometric models and has undergone rigorous statistical validation (internal validity, external validity, consistency). It guarantees reliable, objective results that meet international assessment standards.

Yes, the test takes approximately 20 minutes. The reports are generated instantly and present the results in a clear and visual manner (graphs, scores, comments). They are designed for rapid interpretation by recruiters and managers, even without psychometric expertise.

Absolutely. The test assesses a broad spectrum of skills applicable to both telesales (persuasion, closing, appetite for challenge) and customer service (listening skills, teaching ability, complaint management). The reports can be tailored to emphasize the most relevant criteria for each position.

The test includes scenarios and questions specifically evaluating self-control, resistance to pressure, and the ability to respond to objections constructively. These indicators are essential for identifying candidates capable of performing in difficult situations.

Yes, our platform and processes are strictly GDPR compliant. Candidate data is secured, hosted in France, and processed with full respect for confidentiality and individual rights.

Yes, the platform offers customization options. You can weight the criteria according to your specific needs for a given position and choose from different report formats (summary, detailed, coaching, onboarding) for a presentation tailored to your audience.

We strive to provide a positive candidate experience: the test is quick, intuitive, accessible on all devices (mobile, tablet, PC), and perceived as modern and professional. This contributes positively to your employer brand.

Our clients benefit from comprehensive support: training to get you started, responsive technical and professional support (hotline, chat), and personalized advice from our consultants to optimize the use of the test in your HR processes.

Yes, our platform is designed to interface easily with most ATS and HRIS on the market. We offer data export options (Excel, CSV, XML) and can study specific integrations to streamline your recruitment workflows.

Need More Information?

Have questions about our high-potential manager test? Contact our experts for more information or to schedule a personalized demo.

Sample Results Schedule a Video Call

Reinvent Your Telesales Recruitment with Pro Call Center Skills®

Pro Call Center Skills® is the go-to tool for recruiters, HR managers, and call center leaders looking to secure their hiring processes, boost sales performance, and reduce turnover in telesales and customer service teams. Thanks to its reliable, quick, and scientifically validated assessment, this test helps you identify suitable profiles, detect potential, and optimize every hire.

Accurately assess the soft skills, technical skills, and interpersonal abilities that make all the difference in remote customer interactions. By aligning your recruitment with real-world requirements, you increase efficiency, reduce costs associated with mis-hires, and build stable, high-performing, and results-oriented teams.

"Unlike simple personality tests, Pro Call Center Skills® offers a comprehensive and operational assessment. It measures behavioral skills, stress resistance, persuasion skills, and sales reflexes, ensuring you select only the most effective profiles for telephone work."

By choosing Pro Call Center Skills®, you're investing in a predictive recruitment solution designed for the demanding environments of the call center. It's the strategic tool to tackle your HR challenges: fast recruitment, reduced turnover, skills enhancement, retention, and sustainable sales performance.

Targeted Recruitment

Instantly identify high-potential profiles capable of performing from their very first assignments.

Reduced Turnover

Select employees suited to the sales pressure and inclined to commit for the long term.

Measurable Performance

Make every recruitment a profitable operation and align your HR objectives with your sales goals.

Pro Call Center Skills®: the all-in-one solution for your customer relationship recruitment, predictive assessment, and HR professionalization needs. Available in French, English, German, and Spanish, this test easily integrates into your recruitment processes to ensure a modern candidate experience and HR decisions based on reliable data.

Create your account now with full access for only €39!

Zero-risk guarantee on your first order.

Most competitive price
Starting from €39 excl. VAT per test
No commitment
Purchase possible from 1 test
Satisfaction guaranteed
Guarantee on your first purchase
Secure payment
100% protected transaction
ZERO RISK GUARANTEED
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